Basic Troubleshooting
- Close and reopen The Snail.
- Restart your device and install the latest version of the app.
- Check that the requested location, motion or fitness, Health, and notification permissions are enabled in your device settings.
- If Premium is not recognized, open the app's purchase screen and use Restore Purchases.
Contact Support
Email thirdstate@pm.me and include your device model, operating system version, app version, and a description of the issue. Screenshots are helpful when available.
Policies
Community
Visit r/the_snail on Reddit to connect with the community. For direct support, please use the email address above.